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  • About Us
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    • Electronic Locks
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  • BTLS (Bluetooth Hidden Locks)

FAQs

  • FAQs
    • SDWC (Smart Digital Card Lock)
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BTLS (Bluetooth Hidden Locks)

What should I do if I forgot my app password?

If you forget your app password, simply click on the app to initiate the password reset process.

Why did my lock registration fail?

There could be a few reasons for this issue. Ensure your device is connected to the Internet. If you're having trouble, try turning on your mobile network or connecting to Wi-Fi.

What happens if I enter the factory lock registration password and get an error?

This error may occur if the lock has already been registered or if it failed to register properly. In such cases, please contact your dealer or the original factory to reset the lock.

What should I do if I'm locked out and have forgotten the lock registration password?

If you are in this situation, you have two options:  
1. Pry open the door.  
2. Destroy the locks to gain access.

What to do if I forgot my lock registration password?

If you forget your lock registration password, please contact your dealer or the original factory for assistance in resetting the lock.

How do I unlock a lock that has no battery installed?

You can try the following solutions:  
1. Use the TX-001 power supply to unlock the lock.  
2. Contact your dealer or the original factory for help in unlocking.  
3. Pry open the door.  
4. If necessary, destroy the locks.

What should I do if the app shows the lock is unlocked, but the lock won't operate?

This issue may occur if the lock tongue is compressed and cannot retreat. Adjust the cabinet piece to prevent compression of the lock tongue and then try to unlock it again.

Why does my app not respond when I try to unlock the lock?

The app may not respond due to several issues:  
1. The lock might have insufficient power.  
2. You might be using non-alkaline batteries.  
3. The batteries could be installed incorrectly, potentially damaging the electronic components.  
To resolve this, use the TX-001 power supply to attempt unlocking.

What could be causing my lock to be unconnectable?

Possible reasons include:  
1. The lock is out of power.  
2. Non-alkaline batteries are being used.  
3. The batteries were installed backwards, potentially damaging the electronic components.  
To fix this, use the TX-001 power supply to unlock the lock.

Why is my lock consuming power too quickly?

Rapid power consumption can occur due to:  
1. The use of non-alkaline batteries.  
2. Not using 4 new alkaline batteries.  
3. Incorrect installation of batteries that led to circuit damage.  
In this case, replace the batteries with four new alkaline ones. If the circuit is damaged from reverse installation, you may need to purchase a new lock.

What if shared users cannot open the cabinet?

This issue may arise from a lack of Internet connection. Ensure that the mobile network is on or try connecting to Wi-Fi.

What should I do if I cannot lock the cabinet after unlocking it?

If you experience this issue, it might be due to low voltage. To resolve this, replace the batteries with four new alkaline ones.

TEL:+886-2-26595899

FAX:+886-2-26592588

Email:bestfull@ms11.hinet.net

Address:3F, No. 77, Zhouzi St., Neihu Technology Park, Taipei, 11493 Taiwan

Milestone

Brand Core Value

ESG

Company Structure

Main Product Line

Certification

Our Capability and Material Source

Production Machinery

Test Machinery

Others Machinery

Privacy Policy for APP

Terms of Use - for Watch Home

Electronic Locks

Protective Barrier System

Furniture Hardware

Cellbedell

Combination Locks

Furniture Locks

Glass Cabinet Locks

Glass Showcase Hardware

Display Hardware

Sliding Door Systems

Stairs and Railing System

Shower Hardware

Glass Hardware

Door Viewer

Slides

New Products

Solutions

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