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  • About Us
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  • SDWC (Smart Digital Card Lock)

FAQs

  • FAQs
    • SDWC (Smart Digital Card Lock)
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SDWC (Smart Digital Card Lock)


What should I do if my cabinet is locked without a battery installed?

Use PS-002/003 for emergency power supply and sensor card for unlocking

Why is my sensor card lock making no sound or a weak "beep" and is unresponsive?

Possible Reasons: Battery is dead

Solution: Use PS-002/003 for emergency power supply and sensor card for unlocking

What can I do if I've lost all my cards and they're locked inside the cabinet?

Please contact your dealer or the original manufacturer for assistance in unlocking the cabinet.

Why does my battery lock keep beeping and won’t operate?

Possible Reason: This could be because the batteries are not new. 

Solution: Replace the batteries with three brand-new alkaline batteries.

What should I do if my sensor card lock is not responding?

Possible reasons: 

1. The card is damaged. 

2. The lock is out of power. 

3. There are battery issues (non-alkaline, reverse installation, etc.). 

4. The circuit board is damaged. 

Solution: Test with other configured cards. If they work, your card may be damaged. If not, contact your dealer or manufacturer for help.

Why can't I switch modes, and why isn't the A key responding?

Possible Reason: Lock need to read the management card. 

Solution: Use the inductive manager card to press the A button to switch to other modes.

Why can’t I set up my lock, and why is the B button unresponsive?

Possible Reason: The lock might be in public mode. 

Solution: Use the inductive manager card to press the A button to switch to other modes.

Why is the battery power draining too quickly?

Possible reasons: 

1. Non-alkaline batteries. 

2. Not using three brand-new alkaline batteries. 

Solution: Ensure you are using three brand-new alkaline batteries.

Why does the lock emit a series of beeps when unlocking?

Possible Reason: This might indicate that the battery power is too low. 

Solution: Replace with three brand-new alkaline batteries.

What does it mean if the lock beeps repeatedly when unlocking and then cannot lock?

This usually indicates that the battery is dead. 

Solution: Replace with three brand-new alkaline batteries.

Why is my lock beeping on its own?

This typically means the battery is dead. 

Solution: Replace with three brand-new alkaline batteries.

What should I do if I swipe my user card and the lock beeps (red light flashes) but the door won’t open?

This may indicate that the user card has been deleted. 

Solution: Reset the lock using the administrator card.

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TEL:+886-2-26595899

FAX:+886-2-26592588

Email:bestfull@ms11.hinet.net

Address:3F, No. 77, Zhouzi St., Neihu Technology Park, Taipei, 11493 Taiwan

Milestone

Brand Core Value

ESG

Company Structure

Main Product Line

Certification

Our Capability and Material Source

Production Machinery

Test Machinery

Others Machinery

Privacy Policy for APP

Terms of Use - for Watch Home

Electronic Locks

Protective Barrier System

Furniture Hardware

Cellbedell

Combination Locks

Furniture Locks

Glass Cabinet Locks

Glass Showcase Hardware

Display Hardware

Sliding Door Systems

Stairs and Railing System

Shower Hardware

Glass Hardware

Door Viewer

Slides

New Products

Solutions

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